How do I book and pay?
Direct bookings on the website with the hotel's integrated reservation software; fill in the dates, bed/room type, and extras. Payments can be made with Stripe, or in cash upon arrival if you choose "Pay at the hostel." Payment gateways may require KYC verification.
Can I pay when I arrive or do I have to pay in advance?
We offer the option of paying on arrival and partial deposit when the rate requires it. Some promotional rates may require full payment in advance.
What is the cancellation policy?
Free cancellation up to 24 hours before check-in. Cancellations within the 24 hours prior are non-refundable unless the rate says otherwise.
What time is check‑in and check‑out?
Flexible 24-hour check‑in. Check‑out until 11:00 AM. If you need different times, request the early check‑in or late check‑out option; subject to availability and possible charge.
Do you offer breakfast and other services?
Yes. Local built-in breakfast menu flying restaurants near the hotel available as extra all day. We also offer lockers, transfers and local tours as additional services bookable with various partner companies.
What if my payment fails?
If the online payment fails, the reservation remains in a pending status; we contact you to try again or offer payment at destination. Reservations with partial deposit have time to complete the payment.
Do you accept children and pets?
Children: welcome; some shared rooms may have age restrictions. Pets: only if rate and room allow; check before booking.
Is there Wi-Fi and security for personal items?
Free Wi-Fi in public areas and rooms. We offer lockers/lockers for personal items; we recommend not leaving valuables unattended in any area or location of the hotel.
Can I change my reservation?
Yes, you can change dates or room type from the link in your confirmation email or by contacting the hostel directly. Changes subject to availability and possible fare differences.
Are towels included?
Yes, usually one towel per room if the user needs another one is granted completely free with return respectively at the Check-out. An additional third towel has a cost. Two towels granted sufficient that no hotel grants.
Is the bathroom shared or private?
Each room has its own private bathroom available for daily use.
Do you have a 24-hour reception?
Yes, of course. Even room service.
FREQUENTLY ASKED QUESTIONS - HOTEL VILLA DEL LLANO
How does flexible check-in work? Travel without worries! You can enter your room at any time of day or night from the date of your booking. Your break has no arrival time restrictions. What time is check-out? The room must be delivered no later than 11:00 am. If you need to leave later, please inform reception to check availability and surcharges. Does the parking lot have any cost? No. The private and guarded parking lot is 100% free of charge and exclusive use for our guests during their stay. Do we accept pets and how much does it cost?``Yes, we are pet friendly! Your pet stays for free. We only ask you to bring it always with a leash in common areas and remember that its entry is not allowed in the pool area or the dining room. Do the rooms have air conditioning and Wi-Fi? All our rooms are equipped with air conditioning for your total comfort against the heat of the plains and have free high-speed Wi-Fi. Do they issue electronic invoices? We operate as non-liable for VAT (simplified regime). Upon your departure, we will provide you with an official Collection Account and our RUT so that your company can generate the Support Document to the DIAN and deduct the expense.
PREGUNTAS FRECUENTES – HOTEL VILLA DEL LLANO
¿Cómo funciona el Check-in flexible? ¡Viaja sin afanes! Puedes ingresar a tu habitación a cualquier hora del día o de la noche a partir de la fecha de tu reserva. Tu descanso no tiene restricciones de horario de llegada. ¿A qué hora es la salida (Check-out)? La habitación debe entregarse máximo a las 11:00 a.m. Si necesitas salir más tarde, infórmalo en recepción para verificar disponibilidad y recargos. ¿El parqueadero tiene algún costo? No. El parqueadero privado y vigilado es 100% gratuito y de uso exclusivo para nuestros huéspedes durante su estadía. ¿Aceptan mascotas y cuánto cuesta?¡Sí, somos Pet Friendly! Tu mascota se hospeda totalmente gratis. Solo te pedimos traerla siempre con correa en zonas comunes y recordar que no se permite su ingreso al área de la piscina ni al comedor. ¿Las habitaciones tienen aire acondicionado y Wi-Fi? Sí. Todas nuestras habitaciones están equipadas con aire acondicionado para tu total confort contra el calor llanero y cuentan con Wi-Fi de alta velocidad gratuito. ¿Emiten factura electrónica?Operamos como No Responsables de IVA (Régimen Simplificado). A tu salida te entregamos una Cuenta de Cobro oficial y nuestro RUT para que tu empresa pueda generar el Documento Soporte ante la DIAN y deducir el gasto.